Privacy Policy

Lex Advice Group is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect through this website, why we collect it, how it may be used and the rights available to you.

This policy applies when you visit our website, submit an enquiry, upload documents or otherwise contact Lex Advice Group through the website.

Last updated: 27th July 2026

Who We Are

Lex Advice Group provides professional McKenzie Friend and practical case support services.

For the purposes of UK data protection law, Lex Advice Group is responsible for deciding how and why personal information submitted through this website is used.

Lex Advice Group
Apex House
Luton
LU1 2RD

Email: info@lexadvicegroup.com
Telephone: 07715 305217

Information We Collect

The website does not currently require visitors to create an account. Personal information is primarily collected when you voluntarily complete and submit one of our website forms.

The information you provide may include:

Your name.
Your email address.
Your telephone number.
The type of matter you require assistance with.
Information included within your enquiry or message.
Documents or files you choose to upload.
Any other information you voluntarily provide to us.

Depending on the nature of your enquiry, information submitted by you may include sensitive or confidential details relating to legal proceedings, family circumstances, health, safeguarding concerns or other individuals. Please only provide information that is relevant and reasonably necessary for us to consider or respond to your enquiry.

How We Collect Your Information

We may collect personal information when you:

Complete a contact or enquiry form.
Request a callback.
Complete a professional referral form.
Upload documents through the website.
Contact us by email or telephone following a website enquiry.

How We Use Your Information

We may use the information you provide to:

Review and respond to your enquiry.
Contact you about the support you have requested.
Assess whether we are able to assist with your matter.
Arrange appointments, referrals or services.
Review documents you have submitted.
Provide agreed McKenzie Friend or case support services.
Maintain appropriate administrative and client records.
Respond to complaints, concerns or safeguarding matters.
Comply with legal, regulatory or court-related obligations.
Protect the security and proper operation of our website and services.

We will not use information submitted through the website for purposes that are incompatible with the reason it was provided unless we have a lawful reason to do so.

Our Lawful Basis for Using Your Information

We will only use personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

Taking steps at your request: where you contact us about services you may wish to receive.
Performance of a contract: where the information is needed to provide services you have instructed us to undertake.
Legitimate interests: where it is reasonably necessary to respond to enquiries, administer our services, maintain records, protect our business or improve the website.
Legal obligation: where we are required to retain, use or disclose information in order to comply with the law.
Consent: where you have actively agreed to a particular use of your information, including the use of optional analytics cookies where applicable.

Where information includes special category or particularly sensitive personal data, we will only use it where an additional lawful condition applies, such as where it is necessary for the establishment, exercise or defence of legal claims, where you have given explicit consent, or where another condition permitted by law applies.

Sharing Your Information

We do not sell, rent or trade personal information submitted through this website.

Information may be shared where reasonably necessary with organisations or individuals involved in delivering or supporting our services. This may include:

Website hosting, email and secure technology providers.
Administrative or professional support providers.
Parallel Lives Programme CIC where relevant and appropriate.
Mediators, experts or other support organisations where authorised.
Courts, public authorities or law enforcement agencies where required.
Safeguarding organisations where disclosure is necessary to prevent harm.

We will only share information that is reasonably necessary for the relevant purpose and will take appropriate steps to protect its confidentiality.

Professional Referrals

Where a professional submits a referral on behalf of another person, the referring professional is responsible for ensuring that they have an appropriate lawful basis or the necessary permission to provide that person's information to Lex Advice Group.

The individual being referred should be informed that their information is being provided to us unless there is a lawful and justified reason why this is not possible or appropriate.

Document Uploads

Documents uploaded through the website may contain confidential and sensitive information. You should ensure that you are entitled to provide the documents to us and that they are relevant to your enquiry or matter.

Please avoid uploading original documents or unnecessary information about other people. Where possible, remove information that is not relevant before submitting a document.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to your enquiry, delivering agreed services, maintaining appropriate business records and meeting legal or safeguarding obligations.

The applicable retention period may depend on whether you become a client, the nature of the matter, the information involved and whether it may be required in connection with a complaint, dispute or legal claim.

Enquiries that do not result in services being provided may be deleted after a reasonable period unless there is a lawful reason for retaining them.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, accidental loss, alteration or disclosure.

However, no website, email service or internet transmission can be guaranteed to be completely secure. You should take care when sending particularly sensitive information electronically.

International Data Transfers

Some website, email, hosting or analytics service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place as required by UK data protection law.

Google Analytics

Lex Advice Group may use Google Analytics in the future to understand how visitors use the website and to help improve its content, performance and usability.

Google Analytics may collect information such as:

The pages you visit.
The approximate time and duration of your visit.
The type of device and browser you use.
Your approximate geographic area.
How you arrived at the website.
General interactions with website pages and features.

Google Analytics uses cookies and similar technologies to measure website activity. Where consent is legally required, Analytics will only be enabled after you have made an appropriate choice through our cookie consent controls.

We will not intentionally send your name, email address, telephone number, uploaded documents or the contents of your enquiry to Google Analytics.

You will be able to reject optional analytics cookies or withdraw your consent through the website's cookie settings where Google Analytics is in use.

Further information about how Google processes information is available in Google's own privacy and Google Analytics documentation.

Cookies

Cookies are small files placed on your device when you visit a website. Some cookies may be necessary for a website to operate correctly, while others may be used for optional purposes such as analytics.

Where optional analytics cookies are introduced, visitors will be provided with clear information and a choice to accept or reject them. Rejecting optional cookies will not prevent you from accessing the main content of the website.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Ask for access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information.
Ask us to restrict how your information is used.
Object to certain uses of your information.
Request the transfer of information in a portable format.
Withdraw consent where our use of information is based on consent.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, please contact: info@lexadvicegroup.com.

Complaints About the Use of Your Information

If you have concerns about how Lex Advice Group has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.

Email: info@lexadvicegroup.com
Telephone: 07715 305217

You also have the right to raise a concern with the Information Commissioner's Office, which is the UK's independent data protection regulator.

Third-Party Websites

This website may contain links to websites operated by other organisations. Lex Advice Group is not responsible for the privacy practices or content of third-party websites. You should review the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.

Any updated version will be published on this page and the date shown at the beginning of the policy will be amended.

Contact Us

For questions about this Privacy Policy or assistance with your personal information, please contact:

Email: info@lexadvicegroup.com
Telephone: 07715 305217