Complaints Policy
At Lex Advice Group, we are committed to providing a professional, respectful and supportive service to every client. We understand that, on occasion, you may feel dissatisfied with an aspect of the service you have received. If this happens, we encourage you to let us know so that we can investigate your concerns fairly and work towards a suitable resolution.
Our Commitment
We aim to:
- Treat every complaint seriously and impartially.
- Acknowledge your concerns promptly.
- Investigate the matter thoroughly and fairly.
- Respond in a clear and professional manner.
- Use feedback to continually improve our services.
How to Make a Complaint
If you wish to make a complaint, please provide as much information as possible, including:
- Your full name and contact details.
- A description of your complaint.
- Any relevant dates, documents or correspondence.
- The outcome or resolution you are seeking.
Providing this information will help us investigate your concerns as quickly and accurately as possible.
Our Complaints Process
Once we receive your complaint, we will acknowledge it and begin reviewing the information provided. We may contact you if we require any additional details to assist with our investigation.
We aim to investigate all complaints fairly and respond as soon as reasonably possible. Where appropriate, we will explain our findings, apologise if a mistake has been made, and outline any action we intend to take to resolve the matter.
Our Approach
We value constructive feedback and recognise that complaints can help us improve the quality of our services. Every complaint is considered on its own merits, and we will always aim to treat everyone involved with courtesy, fairness and respect throughout the process.
Contact Us
If you have any questions about this Complaints Policy or wish to raise a concern, please contact us using the details below:
Email:
info@lexadvicegroup.com
Telephone:
07715 305217
We will be happy to assist you and work towards resolving your concerns as quickly and fairly as possible.